They'll work with you on credit/replacement. Check with Stericycle or other third party company how to dispose it. Reverse distribution will take it and dispose it, but you may have to pay for it.
Name of Facility: Bloomington Hospital
City, State: Bloomington, IN
Due to the extreme cold, I had a shipment freeze. I was able to return product and they sent out replacements right away.
You should dispose of per hospital protocol. I would ask for a credit from the vendor.
Name of Facility: Jefferson Regional Medical Center
City, State: Pine Bluff, AR